Shipping, Refund, Return/Exchange Policy

Styledotty will gladly issue a refund or exchange if 

• The product received by customer has been damaged in transit.
• Product varies from actual  specification or sizing mentioned during the time of sale. 
• Request for refund has been made within 24 Hours of receipt of item provided the product is faulty.

Beauty items including toiletries and cosmetics which have been opened, tested or partially used cannot be returned. Items which come without any seals cannot be returned. Further we are unable to accept any returns in cosmetics category due to the complexity in international returns and taxation.

Product Availability

Styledotty sources its products from European boutiques and distributors. Whilst our suppliers have an extraordinary track record in fulfilling the orders, there may be exceptional circumstances whereby products sold on our website may not be available due to

• Supplier product inventory error.
• Festive season sale.
• Product may have been damaged in transit and is not more available for sale.

If the above situation arises then the customer will be entitled for a ‘FULL REFUND’.
Once a refund request has been approved, Styledotty will authorize the release of payment in the same mode as the initial purchase was made. Usually is takes 10 business days for payments to be credited in bank accounts. 

Shipping Timelines

All order are processed within 24 hours of payments receipt. Packaged will be shipped once the customer submits KYC and the same is validated by the courier company. Majority of the delays occurs from the end supplier and customs clearance including transit. We target 7-12 business days for the product to be delivered. Wherever deemed necessary Styledotty will fast track the shipments. It is the responsibility of the customer to provide KYC documents in order to avoid any delays.

Returns Procedure for damaged products

• Please send clear images of product to cs@styledotty.com along with order id.
• If the return is authorized the buyer will be required to ship the products to our warehouse in UK at their own cost.
• Rarely a damaged item is received by customer due to very high quality packaging materials used. To safeguard our business from fraudulent claims we need to inspect the product before any refunds are issued.
• Any return requests will be automatically denied if the buyer has history of non payment ( duties, customs clearance charges).